Last Updated: July 20, 2024
1. Introduction
TrustyDigits ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our KYC verification platform and associated services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, National Identification Number (NIN), Bank Verification Number (BVN), and related government-issued identification details.
- Contact Information: Email address, phone number, and physical address.
- Account Information: Username, password, and account preferences.
- Payment Information: Payment card details and billing information (processed through secure third-party payment processors).
- Business Information: Company name, business registration details, and related corporate information for business accounts.
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our platform
- API request logs and usage patterns
- Cookies and similar tracking technologies
2.3 Information from Third Parties
During the verification process, we may receive information from government databases, financial institutions, and other trusted third-party sources to verify the accuracy of the information you provide.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our KYC verification services
- To verify your identity and the identity of your customers
- To process transactions and maintain account records
- To communicate with you about your account and our services
- To improve and optimize our platform and user experience
- To comply with legal and regulatory obligations
- To detect and prevent fraud, abuse, and security incidents
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data.
- Contractual Necessity: Processing necessary to fulfill our service agreement with you.
- Legal Obligation: Processing required to comply with applicable laws and regulations.
- Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention and service improvement.
5. Data Sharing and Disclosure
We may share your information with:
- Government Agencies: As required for identity verification purposes (e.g., NIMC for NIN verification, banks for BVN verification).
- Service Providers: Third-party vendors who assist us in providing our services, such as cloud hosting providers, payment processors, and customer support platforms.
- Legal Authorities: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and multi-factor authentication
- Employee training on data protection best practices
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention and record-keeping.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request restriction of processing under certain circumstances.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, please contact us through our Contact page.
9. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. Essential cookies are required for the platform to function properly.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
By using TrustyDigits, you acknowledge that you have read and understood this Privacy Policy.